Frequently Asked Questions

Account

How do I get started?

The “Play for Fun” feature allows you to play Krwin games without creating an account. To play for real money, you must register an account. After completing the required verification steps and creating an account, you must fund your account. Once you have money in your account, you can play all the games available on our website, including casino slots, live, bingo, poker, sports and more.

Who can play?

The only players Krwin will accept are those who are at least 21 years old and live in South Korea.

How to register?

A valid “mobile phone number” is required to register an account with Krwin Games. Your password must be at least 8 characters long, consisting of 1 uppercase letter, 1 lowercase letter, and 1 number. Upon successful completion of the account creation process, your account creation will be approved. However, two-factor authentication, also called two-factor authentication, is required and is sent to your registered mobile phone number.

Note: 2FA is required every time a customer logs into their account.

We have created a step-by-step guide to help you understand how to “ Sign up with Krwin easily ”.

How to download the KRwin app

There’s no easier way to quickly access your accounts. All you have to do is follow this link.

Know Your Customer (KYC)

If you want your transaction with Krwin to go without a hitch, this is one of the most important steps you need to take. All players are required to have proper account verification, also known as “Know Your Customer” (KYC). Because Krwin is a PAGCOR licensed company, it is our responsibility to ensure that all players adhere to our compliance standards and that all transactions go to players who deserve them. To receive proper guidance on our Know Your Customer (KYC) process, please see our “Terms of Use” policy.

How to Retrieve (Reset) your Password

You can easily reset your password by providing your registered mobile phone number. Instructions for resetting your account password will be sent to you via text message.

Note: All account logins require 2FA to secure your account.

How do I change my registered mobile phone number?

For comprehensive assistance on this issue, you can contact our chat support team at any time of the day or night by clicking on the customer chat support widget at the bottom right of the page.

How do I create my screen name?

You can create your own screen name through the Account Profile >> Screen Name section. You’ll see this information when other players join a peer-to-peer or live game.

If I am unable to access my account. What steps should I take?"

You can contact our 24-hour chat support team by clicking on the customer chat support widget located at the bottom right of the page. They will perform account verification for you so that you can access your account once again.

How many accounts can players create?

We only allow one personal account per mobile phone number, residential address, email address, IP address, and other payment options corresponding to a personal account. Additionally, you can only register one account for each detail. If a single player creates multiple player accounts, the Casino reserves the right to terminate all such accounts and cancel all payments to the player. This decision is made entirely at the casino’s discretion. It is the Player’s responsibility to ensure that no third party, including but not limited to minors, accesses his Player Account or uses the Website.

How can I view my game transaction history?

You must be logged in to your account to view the “ Transactions ” page. Casino transactions, including a summary of deposits and withdrawals, are displayed to you. You can also view all casino transactions.

How do I know my VIP level?

You can log in to your account and click on the “VIP Level” page. You can also view all VIP rewards on the “Rewards” page.

What are VIP points?

VIP points are the name of the incentive rewards program and the points you earn when playing casino games. VIP Points is also the name of the points you earn. Each game awards a different number of points, which can be used to exchange for monetary and other prizes.

General Questions

How do you know if it's fair play?

One of the primary concerns of online gaming operations is ensuring “ fair play .” Krwin understands the importance of explaining how this is done in practice.

A Random Number Generator (RNG) is used to ensure that performance is truly random. Krwin uses a reliable RNG that provides consistently random results. The system has been rigorously tested by running millions of rounds and reviewing the results. The system also undergoes a series of rigorous tests by the authorities to ensure that it has not been tampered with in any way to deceive users while using the Internet.

Krwin users have access to a user-friendly log that records competitive game results. You can access this information at any time by going to the “Transactions” page of your account. Information available on the Account History page includes bet amounts, game results, deposit and cash-out history, and more.

How do I know my account information is secure?

Krwin guarantees that all your personal account information is safe.

You can find information on how to clear your cache by following the link below.

1) For Mac and iOS

2) For Windows

What should I do if the game freezes or won't load?

No need to worry. The game resumes exactly where it left off. All you have to do is update the page. If you still can’t play the game, try restarting your web browser (Microsoft Edge, Google Chrome, Mozilla Firefox, or Opera), restart, and try joining the game again. Please check if your IP address is blocked by a virtual private network (VPN) or antivirus software on your computer. Certain antivirus software may block access to certain websites.

You can also clear the cache and cookies in your web browser. You can contact our 24/7 chat support by clicking the customer chat support widget at the bottom right of the page. If all else fails, our support staff will provide immediate assistance.